Privacy Policy

Last updated: [Insert Date]

Welcome to Legacy Products. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, or engage with us online.

We respect your privacy and are committed to safeguarding the information you share with us.

1. What This Policy Covers

This policy applies to personal information collected through our website, contact forms, orders, and any related digital platforms operated by Legacy Products. By using our site, you agree to the terms in this policy.

2. The Information We Collect

We collect personal information in two ways:

a. Information You Provide to Us

When you:

Place an order or request a quote
Submit an enquiry
Sign up for newsletters or updates
Interact with us via forms or customer service

We may collect:

Your name and surname
Contact number and email address
Delivery and billing address
Company or VAT details (if applicable)
Payment information (processed securely via third-party providers)

b. Information We Automatically Collect

When you browse our site, we may collect:

Your IP address and general location
Device and browser type
Pages visited, time spent, and referring websites
Cookies and browsing behaviour

We use this information to understand how people use our website and to improve user experience.

3. Why We Collect Your Information

We collect and use your information to:

Process and deliver orders
Communicate with you about your enquiry or purchase
Provide customer support and track follow-ups
Improve our website and marketing efforts
Send updates or promotions if you’ve opted in

We only collect what is necessary for these purposes.

4. Cookies & Tracking

We use cookies to improve website functionality, monitor usage patterns, and sometimes to serve relevant adverts. You can manage or disable cookies through your browser settings.

Cookies we may use include:

Session cookies (for navigation)
Analytics cookies (like Google Analytics)
Preference cookies (to remember settings)

We never use cookies to collect sensitive personal information.

5. How We Share Your Information

We will never sell your personal information. We may share it only when necessary, including with:

Courier or logistics providers to deliver your order
Payment gateways to process transactions
Analytics services to understand site traffic
Service providers who assist with digital communication

All third-party services we use are required to respect your data privacy.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Ask us to correct or update your information
Object to direct marketing
Request deletion of your data (unless we’re legally required to keep it)

To exercise any of these rights, please email info@legacyproducts.co.za.

7. Information Storage & Security

We take data security seriously and implement practical measures to keep your information safe. This includes:

Secure servers and encrypted communications
Access controls and internal policies
Partnerships with trusted payment and hosting platforms

While no system is ever 100% secure, we do our utmost to protect your data.

8. Data Retention

We retain your information for as long as needed to:

Complete the purpose it was collected for (e.g., delivering your order)
Comply with legal or tax obligations
Maintain business records

You may request deletion of your personal data at any time (unless we are required by law to retain it).

9. External Links

Our website may include links to external websites. We are not responsible for how these sites collect or handle your data. Please review their privacy policies before interacting with them.

10. Policy Updates

We may update this Privacy Policy as our practices or legal obligations change. The most current version will always be available on our website. We encourage you to review it regularly.