Delivery Disclaimer
At Legacy Industrial Supplies, we strive to ensure timely and accurate delivery of all online orders. However, please note the following:
• Estimated Delivery Times: Estimated delivery can be between 5–7 business days, depending on your location, stock availability, and courier performance. All delivery timeframes provided are estimates only and may vary based on location, product availability, stock availability, and third-party courier efficiency.
• Third-Party Couriers: We use trusted third-party delivery services. While we do our best to ensure your order arrives on time, Legacy Industrial Supplies is not responsible for delays once the order has been handed over to the courier.
• Delivery Areas: Delivery is available within South Africa. If your area is considered remote or out-of-range by our couriers, additional charges and extended delivery times may apply.
• Order Processing: Orders are typically processed within 1–3 business days. Orders placed after business hours or on weekends/public holidays will be processed on the next working day.
• Incomplete or Incorrect Addresses: Please ensure that all delivery details are correct when placing your order. Legacy Industrial Supplies is not liable for lost or delayed shipments due to incorrect or incomplete address information.
• Damaged or Missing Goods: If your order arrives damaged or with missing items, please notify us within 48 hours of delivery. Claims made after this period may not be honored.
By placing an order on our website, you agree to these delivery terms.
For any delivery queries, please contact Legacy Industrial Supplies at 012 803 2172 or at marketing@legacyproducts.co.za
Return & Repair Policy
At Legacy Industrial Supplies, we are committed to providing high-quality industrial tools and equipment. Our return and repair policies are designed to ensure customer satisfaction and uphold our standard of excellence.
1. Returns & Refunds
• Eligibility: Products may be returned within 7 days of purchase if they are unused, in their original packaging, and accompanied by a valid proof of purchase.
• Non-returnable items: Custom-built products, used items, or goods damaged due to misuse are not eligible for return.
• Process: To initiate a return, please contact us at marketing@legacyproducts.co.za or call 012 803 2172.
2. Warranty Repairs
• Warranty Coverage: Most products come with a 6–12 month warranty against manufacturing defects. Please note that warranty periods may vary depending on the product – refer to the product documentation or contact us for specific details.
• Repair Process: If your item is faulty within the warranty period, bring it in or contact us for assessment. Valid proof of purchase is required.
• Turnaround Time: Repairs typically take 15–20 business days, depending on part availability.
3. Out-of-Warranty Repairs
• Service Availability: We offer repair services for products outside the warranty period.
• Repair Process: Once assessed, we will provide a quotation before proceeding with the repair.
4. Customer Responsibilities
• Usage: Ensure products are used according to specifications.
• Transportation: Customers are responsible for transport costs to and from our workshop unless otherwise agreed upon.
5. Contact Us
For returns or repairs, please reach out to our team:
• Phone: 012 803 2172
• Email: marketing@legacyproducts.co.za / jacques@legacyproducts.co.za
• Address: C/O Dykor & 457 Moreleta Street, Silverton, Pretoria
